Protect the operating company
The equity purchase is structured around existing carrier contracts, with required carrier consents treated as a condition to close.
Insurance operations, rebuilt from within
Arm the BPOs. Own the work AI transforms.
Centhian acquires specialty insurance BPOs and equips them with a shared AI automation layer. Owners gain a credible path to liquidity, while investors gain exposure to the distribution already holding the work.
Initial focus
Warranty, device, pet, travel and home emergency claims
What to expect
Clear mechanics. Accountable people.
Continuity first
The team keeps working, the client relationships carry forward, and the firm name stays on the door.
Humans remain accountable
Automation handles intake, extraction and reconciliation around the decision. Experienced reviewers retain control.
Confidential by default
Seller conversations and investor materials are handled directly, with sensitive information gated where appropriate.
For BPO owners
Keep what works. Change the hours it takes.
Centhian offers owner-operators a path to liquidity and continued upside without dismantling the business they built.
Start a confidential conversationPreserve owner upside
Rollover equity in the holding company keeps owners exposed to the platform. Earn-out design centers on client retention rather than short-term EBITDA targets.
Deploy automation around judgment
The shared engine handles file intake, extraction, checks and routing. Analysts remain accountable for adjudication and client delivery.
For investors
The BPO is the customer, channel and moat.
Horizontal platforms compete for one carrier workflow at a time. Centhian starts with BPOs that already hold contracts, SLAs and cross-carrier volume, then deploys one automation engine across the portfolio.
The operating layer
Existing systems stay. Repetitive work moves faster.
Centhian sits over the systems BPO teams already use and automates the manual middle surrounding a claim or submission.
Submission intakeIngest, extract and route files.
Policy checkingFlag and cite binder gaps.
Claims triageSegment intake by severity.
BordereauxReconcile with an audit trail.
Engagements
Two paths. Direct access.
No published fee menu fits acquisition or capital discussions. Each begins with a confidential conversation.
Owner transition discussion
For specialty claims BPO owners considering liquidity, succession or a strategic partner.
Investor briefing
For investors evaluating the pre-seed thesis, acquisition model and planned use of capital.
A direct conversation
Already sitting in the insurance workflow?
Whether you own a specialty claims BPO or are evaluating the pre-seed raise, speak directly with Centhian.